saz file as a shared link in a reply to your case. After reproducing the issue, go back to Fiddler and go to File > Save > All Sessions.Reproduce the issue while the capture is running.Back in the main Fiddler window, click the X icon at the top and then select Remove all to clear sessions.Once the certificates have been trusted, click OK to close the Options.Click OK and accept all the prompts about deleting and trusting Fiddler's root certificate.While in the same HTTPS tab, click on the Actions button, then Reset All Certificates.Check the box for Decrypt HTTPS traffic and verify the drop-down option says ".from all processes".On the HTTPS tab, check the Capture HTTPS CONNECTs check box.Inside Fiddler, go to Tools > Options > HTTPS (tab).You do not need to keep it running normally. Start Fiddler4 when the installation is completed.Right-click any row and select Copy all.Once you have reproduced the issue, click the Export as HAR icon.This means the capture function is running. The green play button ( Start Profiling Session) should be selected by default.The icon looks like blue arrow with a red X. Clear the Clear entries on navigate option, which is selected by default.At the top-right of your browser window, click the Edge menu (⋮).In Edge, go to the page within Box where you are experiencing trouble.Paste the content in a text file and name it console.txt.Next press Command-C or right-click and pick " Copy Selected" or " Save Selected" to copy the rows.If the select all option is not available, then please click-drag over the console rows to select them.After you successfully reproduce the issue, right-click any row of the activity pane and select " Export HAR" or select " Export" from the top-right corner of the network panel.Click the Console tab and select Preserve Log.In the menu bar at the top, click Develop and select Show Web Inspector.Go to the page within Box where you are experiencing trouble.In Safari, first ensure your Develop menu is available navigating to the menu bar and selecting Preferences > Advanced: "Show Develop menu in menu bar".Paste the content in a text file and name it console-log.txt.Right-click any row and select Select all.After you successfully reproduce the issue, right-click any row of the activity pane and select Save all as HAR.The Developer Tools window opens as a docked panel at the side or bottom of Firefox.Click the Firefox menu (Three horizontal parallel lines) at the top-right of your browser window.In Firefox, go to the page within Box where you are experiencing trouble.Send both files as shared links in a reply to your case.
After you successfully reproduce the issue, right click on any row of the activity pane, and select Save as HAR with Content.Refresh the page and reproduce the problem while the capture is running.If the circle is black, click the black circle to start recording activity in your browser. You will see a red circle at the top left of the Network tab.The Developer Tools window opens as a docked panel at the side or bottom of Chrome. At the top-right of your browser window, click the Chrome menu (⋮).In Chrome, go to the page within Box where you are experiencing trouble.Send the file to Box Product Support for reviewĪ HAR capture (HTTP Archives) records the requests and responses that your browser makes with the Box Web Application.We may ask you to collect a HAR capture, a Fiddler capture, or a Charles capture. Some are built into the browser and can debug web-based apps, and some are third-party debuggers that can capture traffic on any platform including web, desktop, and mobile.īox Product Support uses this information to isolate any issues or unexpected behavior. There are several types of network captures available. When working with Box Product Support, we may sometimes ask you to collect a network capture, which can be used to record the HTTP data traffic of the affected application.
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